Effective Date: January 2026

SOLACE (“we,” “us,” or “our”) respects the privacy, confidentiality, and discretion of our clients. This Privacy Policy explains how information is collected, used, protected, and disclosed in connection with our concierge, travel, lifestyle, and related services.

SOLACE operates with a privacy-first mindset designed for individuals and families who value discretion, security, and trust.

Information We Collect

Depending on the services requested, we may collect the following information:

Personal Information

• Name, email address, phone number, and mailing address

• Date of birth or age range (when relevant to services)

• Emergency contact details

Service & Preference Information

• Travel details, itineraries, and loyalty program numbers

• Accommodation, dining, transportation, and experience preferences

• Family, household, or guest coordination details when voluntarily provided

Financial & Transaction Information

• Payment details processed through secure third-party providers

• Transaction history related to services rendered

SOLACE does not store full credit card numbers.

Sensitive or Discretionary Information

• Information voluntarily shared to fulfill a client request

• Wellness, accessibility, or scheduling considerations when relevant

• Confidential family or operational details provided at the client’s discretion

Clients are never required to provide sensitive information beyond what is reasonably necessary to deliver requested services.

How Information Is Used

Information is used solely to:

• Deliver and manage concierge and related services

• Coordinate with vetted third-party providers at the client’s direction

• Communicate regarding requests, updates, and fulfillment

• Improve service quality and operational efficiency

• Comply with legal, regulatory, and contractual obligations

SOLACE does not sell, rent, or trade client information.

Confidentiality & Discretion

Confidentiality is fundamental to how SOLACE operates.

• Client information is treated as private and confidential

• Access is limited to authorized personnel and contractors

• Information is shared externally only when necessary to fulfill a client-approved request

• Client names, itineraries, or engagements are never publicly disclosed without explicit consent

Third-Party Providers

To fulfill client requests, limited information may be shared with trusted third parties, including:

• Travel providers (airlines, hotels, transportation services)

• Experience operators and local vendors

• Payment processors and technology platforms

Only the minimum information required is shared.
SOLACE is not responsible for the independent privacy practices of third-party providers once information is shared at the client’s request.

Data Security

We implement commercially reasonable safeguards to protect client information, including secure platforms, restricted access, and reputable third-party technologies.

While we take privacy seriously, no system can be guaranteed to be completely secure. By using our services, clients acknowledge and accept this inherent risk.

Communications

Clients may communicate with SOLACE via email, phone, text message, secure forms, or digital platforms.

Electronic communications may carry inherent privacy risks outside of our control. Clients may request preferred communication methods at any time.

Data Retention

Client information is retained only as long as:

• Necessary to provide services

• Required for legal, accounting, or regulatory purposes

• Reasonably needed for legitimate business operations

Requests for deletion of non-essential data may be submitted, subject to applicable obligations.

Client Rights

Depending on jurisdiction, clients may request:

• Access to their personal information

• Correction of inaccurate data

• Deletion or limitation of certain data

Requests must be submitted in writing. Identity verification may be required.

Children’s Privacy

SOLACE does not knowingly collect personal information from children under 13 without parental or guardian consent when services involve minors.

Limitation of Liability

To the fullest extent permitted by law:

• SOLACE is not liable for unauthorized access beyond reasonable control

• SOLACE is not responsible for privacy breaches by independent third parties

• Certain services require limited information sharing to function as intended

Policy Updates

This Privacy Policy may be updated periodically. Continued use of the website or services constitutes acceptance of any changes.